FAQ

The most complete cloud platform for BIM compliancy and coordination. Pillr enhances the overall quality and efficiency of your BIM Projects by streamlining compliance to BIM standards, communication and issue management. Our ready to use cloud platform improves the quality of your BIM projects, saves valuable engineering time and shorten leadtimes.

To help you get started, we have developed a set of instructional videos. We will take you through the process step by step, so that you can get off to a good start straight away. Learn the basic functionalities and refine your skills of Pillr. Enjoy discovering the extensive options to speed up your work process. Click here to get started right away.

Pillr is currently available in English and Dutch. After logging in, you can easily adjust your language setting by going to your profile settings at the top right and choosing 'Languages'. Then select the desired language.

For support or questions about Pillr, you can contact us on our contact page.

We appreciate feedback about our platform. Do you have suggestions for new functionalities or would you like to report a bug? Let us know! After logging in, you can share your ideas or comments via the help menu at the top of the page under the heading 'Send feedback'.

An overview of the memberships and associated features is available on this page. For further questions, please feel free to contact us.

Request a password reset . Enter the email address that is associated with your account, and a new link will be sent to reset your password.

Check your spam, junk, or unwanted email folder. If the e-mail does not appear here, check with the IT department whether the address noreply@pillr.nl is on the whitelist for the gateway and firewall. If the e-mail still does not get through, check whether the e-mail provider receives the e-mail. In other cases, please contact NTI CAD & Company.
Download the IT manual here to help you solve this problem.

No that is not necessary. Get invited to the email address you are already registered with on Pillr. Once the other organization has invited you, you can easily switch between company accounts via the selection box in the left sidebar.

You can download Pillr for Revit and Navisworks here. Please note, this is only possible when you are logged in to Pillr.

Pillr for Revit and Navisworks is available in the most recent version and the four previous versions of the Autodesk programs.

Depending on your membership, features are available in the add-ins. The publish function already works with the Collaboration membership. You need at least the Business membership to communicate tasks.

Provide feedback via the form on the platform. If possible, include a screenshot of the error message. Try to describe the steps you took as best you can so we can reproduce the issue.

It is known that on the Microsoft Azure Desktop with Windows 10 Enterprise there is a chance that the login screen does not load. This requires an extra action: Download the installer 'Evergreen Standalone Installer' from this page, choose x64. And install it on your Virtual Desktop. Restart Revit or Naviswork.

As an account owner you manage the entire account of your organization on Pillr. Account administrators are allowed to set up projects and invite users. Account administrators have the same rights as account owners, except they cannot access the company page. As an account member you participate in projects. Only the projects you participate in are visible. An account member's rights are regulated on a project. Depending on these set rights, you may or may not have access to certain parts.

Permissions can be set per user for all projects that this user is part of. This can be set at once for all projects or for each project seperatly. When creating the project the rights can be set directly.

Users can be granted additional rights on a project. Set this directly when creating a project or change this in the user administration settings.

Select 'My profile' at the top right of your profile settings. Here you can change your e-mail address by clicking on the pencil at Account details. Note: an email will be sent to you which you must confirm.

Are you an account owner or account manager with rights to modify the company page? Then you can do this on the company page under management settings. Click on the pencils to change the data.

This depends on how the project is set up. Have you indicated that it is public? Then everyone can view the project via the website. If your project is on “everyone with a link”, anyone with the link can view the project. If you want the project to be protected and only accessible to team members by invitation, choose team members.

The following parts are shared by default:
Model; project name; location data; number of views; additional information (these are entered in the project).

Check whether the model meets the condition. Eg. size of the file or file format. If this is correct, check the internet connection and try the upload again. Wait until the upload is processed and it says 'Model ready'. Do not proceed until the model is actually in the model group.

This is certainly possible. The following steps must be taken for this. When uploading a model, you can choose whether you want to upload from your computer or via Autodesk Construction Cloud. Then follow the indicated steps. Download the manual to connect Pillr with Autodesk Construction Cloud here.

This is certainly possible. To do this, you need to click on 'company apps' under your 'avatar menu'. Then add the BIM 360 issues app. You now have the option to send tasks from the model checker directly to BIM 360. Please note that you also need to have BIM 360 linked as system integration. Download here the manual.

If your project is 'Public' you have the option to share your project through the 'Share project' button on the project dashboard. The link you have copied here can be used on MS Teams. You can choose between displaying the whole page or only the viewer.

Click here for the manual 'BIM Communication with BCF' for Pillr.

With the Solibri BCF Connector you can synchronize your tasks with Pillr. Click here for the manual. See also our best practices.

An as-build project is a completed project that remains available for maintenance. This is comparable to archiving a project. The project will continue to exist, but its functions will be limited. For example, in an as-build project it is not possible to upload or check models. Scheduled model checks are turned off automatically. Because the costs are lower in maintenance, we can offer a lower price for these projects. This way, you can always keep track of projects that have been completed at lower costs, and manage your maintenance accordingly.

If you get an error code, always take a screenshot of the message. Try to describe the steps you took before the error message appeared, and submit this information via the form and indicate 'Bug' as the type of feedback so we can look into it for you.

• Pillr no longer has access to Autodesk Construction Cloud account. Check whether the link with Pillr is still active. How? View the manual here.
• Model no longer exists on Autodesk Construction Cloud or has been moved. Check if the model is still available on Autodesk Construction Cloud.
• Project no longer exists on Autodesk Construction Cloud or has been moved. Check if the project is still available on Autodesk Construction Cloud.
• Autodesk Construction Cloud has a malfunction. You can view this here.

Check if an error code is listed in the viewer. If mentioned, send it to support@pillr.nl. Check the viewer in other webbrowsers. Note: All versions lower than Internet Explorer 11 are no longer supported by Autodesk.

The browser is set to block third-party cookies. For this functionality to work, Autodesk must allow Pillr cookies (third-party cookies).
Go to your browser settings. Search for 'Third-party cookies'. Add a new line here:
Site: [*.]autodesk.com
Activate checkbox: Include third-party cookies on this site

Want to know more about the Pillr Partner Card?
Click here for more information.